WHITE HOT FAQS

If you’re new to White Hot, we know you might have questions about the products that you need answering before you decide to give us a go. To help, we’ve listed some of the questions we get asked most often, and their answers. However, if your question doesn’t appear here, then please do get in touch with our customer service team: [email protected]

  • When can I contact White Hot?
  • I’m in the transition phase and still colour my hair, can I use White Hot products?
  • I’ve dyed my hair silver, can I use White Hot products?
  • Will White Hot email me?
  • I’d like to try the White Hot products before I buy, do you have any samples available?
  • What is your Returns and Cancellations Policy?
  • How does Brilliant Shampoo work?
  • If I use it every day, will it change the colour of my hair?
  • Which products contain brighteners?
  • I’m allergic to hair dye, can I use White Hot products?
  • Why do your products contain sulphates?
  • Do any of the White Hot Hair products contain any silicones that discolour hair?
  • I’m partially grey, can I use White Hot?
  • Are your products suitable for vegetarians and vegans?
  • Are White Hot products tested on animals?
  • Where is White Hot Hair manufactured?
  • Can I use White Hot if my hair is permed?
  • The Shooshing Crème packaging has changed, what’s different?
  • What do I do if I haven’t received confirmation of my order?
  • Can I speak to real people at White Hot?
  • Having problems ordering?
  • Does White Hot contain Parabens?
  • What are the terms and conditions of the Refer a Friend scheme?
  • What are the terms and conditions of the free UK P&P offer?
  • Who won the Model Competition?