WHITE HOT FAQS

If you have any queries at all please call our customer care line on 0844 4633978 or email us on customercare@whitehothair.co.uk. Please bear in mind that our working hours are Monday to Friday from 9am – 5pm (GMT). Any emails sent after 4pm on Friday (GMT) will be responded to first thing on Monday morning.

If you’re in the transition phase and are still colouring your hair, we recommend using Glorious Shampoo and Luminous Conditioner as these are ultra-moisturising and will nourish your hair as well as giving it a shine-giving cleanse. However, we do not recommend using Brilliant Shampoo and Intense Lustre Mask as these contain optical brighteners which are designed to banish dull and yellowy tones in white and grey hair and can sometimes lift the colour of dyed hair.

As Brilliant Shampoo and Intense Lustre Mask contain optical brighteners which are specially designed to banish dull and yellowy tones in white and grey hair, if used on dyed hair they can sometimes lift the colour. Therefore, we do not recommend using these particular products on hair that is dyed grey or silver. However, your newly dyed hair may feel in need of moisturising, so you could use Glorious Shampoo and Luminous Conditioner which will nourish your hair as well as giving it a shine-giving cleanse.

By requesting a sample, you agree to automatically be added to our database to receive our newsletter which will update you on upcoming White Hot promotions, offers and news. Don’t worry we won’t bombard you with emails and we will never share your information with anyone else. White Hot complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. You can unsubscribe from our newsletters at any time by clicking the ‘unsubscribe’ button at the bottom of the emails or by emailing customercare@whitehothair.co.uk.

We have double 15 ml sachets of Brilliant Shampoo and Luminous Conditioner available. If you let us know your address, we can pop one in the post for you. Email us on customercare@whitehothair.co.uk

Returns

At White Hot, customer satisfaction is very important to us. We want you to be happy with your White Hot products and if for any reason you are not, we will happily issue an exchange or refund to the original credit card for any unopened merchandise bought on www.whitehothair.co.uk. The items must be returned within 28 days of the date of purchase, and the products must be unopened and in original condition. You must pay the cost of the return postage and White Hot will cover the cost of your original postage.

If you wish to return your goods please get in touch with us at customercare@whitehothair.co.uk or on 0844 4633978. This does not affect your statutory rights.

Returns Address:

White Hot Products Ltd

Ruddington Manor

Manor Park

Ruddington

Nottingham

NG11 6HD

 

Cancellations

Once you have placed your order, it goes into the system and you won’t be able to make any changes. Of course, if you make a mistake in your order, you can contact us at customercare@whitehothair.co.uk and we can sort it out for you.

In accordance with Consumer Protection regulations, you may cancel your order up to 7 days from the day after you receive your goods and we will issue you with a refund. We will need written confirmation of cancellation from you, so please get in touch with us at customercare@whitehothair.co.uk.

If you have already received your order, you will need to return the products that you wish to cancel. The products must be unopened and in their original condition. You must pay the cost of the return postage.

Returns Address:

White Hot Products Ltd

Ruddington Manor

Manor Park

Ruddington

Nottingham

NG11 6HD

Our shampoo contains a small amount of optical brightener and a touch of violet pigment which neutralises yellowy or brassy tones in white and grey hair. It also works on natural and bleached blonde hair.

We recommend you use Brilliant Shampoo once or twice a week or when your hair looks in need of a brightening boost. We suggest you don’t use it every day or leave it on your hair for more than 5 minutes, but simply wash it in and out as you would with any shampoo. If you overdo it, you could see a ‘bluey tint’ that will fade once you go back to Glorious Shampoo which is designed to super-cleanse white and grey hair without the additional brightening boost.

Brilliant Shampoo is the main brightening product and our deep conditioning Intense Lustre Mask also has a touch of brightening pigment.

As with any beauty product, you should take care when using something new if you have known allergies. If you are allergic to hair dye it is important that you do not use any hair colouring product until you have undergone patch testing with a dermatologist. While Brilliant Shampoo and Intense Lustre Mask contain a very small amount of pigment, you should seek immediate medical advice if you experience any adverse reaction.

Glorious Shampoo contains no pigment but has super cleansing ingredients that are particularly effective at ‘colour grabbing’ yellowy tones from white and grey hair.

Our shampoos contain SLES (Sodium Laureth Sulphate) as a cleansing ingredient because it is effective at low concentrations for the superior cleansing that white and grey hair needs. It is used at this low level to give a mild but effective cleanse. As with all cosmetics, the formulations are assessed for safety by an independent toxicologist before we sell them.

Whilst there are advanced technology silicones in all products except for the Shooshing Crème – these are modern silicones delivering conditioning shine and comb-ability. They should not cause discolouration.

Grey hair is actually a mix of white and hair that still retains some pigment. White Hot formulations are designed to care for hair at all stages on the transition to grey and can add dazzling shine and bounce to all stages of greying hair.

The products are formulated for the specific needs of grey hair but can be used by all hair types. The Brilliant Shampooand Intense Lustre Mask contain brightening ingredients which are particularly beneficial for white or grey hair that has become yellowy or discoloured.

We can confirm that all of our products are suitable for vegetarians and vegans.

White Hot products are not tested on animals; they are made in Britain and are formulated to comply with the principles of Cruelty Free International with a fixed cut off date of 11/03/13.

We’re a British company and our products are manufactured in the UK.

Yes, the PH and base ingredients are formulated to be compatible with perms.

We made the decision to put our signature Shooshing Crème into a handy tube, making it easier to use on the go and perfect for travelling. The new tube has an extra 10ml for the same price as the original tubs, and the formula has not been changed.

As a first port of call we would suggest that you check your spam email folder, as order confirmations have been known to end up there. If after a while your confirmation hasn’t arrived in your inbox and it’s not to be found in your spam folder, then please feel free to give us a call (0844 4633978) and we will be able to confirm for you whether or not your order has been successful.

We are a company with a small team of real people! You can contact us 24/7 at customercare@whitehothair.co.uk and by telephone during office hours on 0844 4633978.

If you make a call to White Hot, the call rates are chargeable at 2p per minute from a BT landline. Please be aware though, that calls made from other operators and mobile phones may be charged at higher rates, so do check with your provider before calling us.

Also, our founder, Jayne, would love to hear from you and you can e-mail her at jayne.mayled@whitehothair.co.uk.

You can also find us on Facebook and Twitter.

VAT number: 152 5195 18

If you are having problems ordering, take a look at the following tips that may help: 1. Make sure you are using Google Chrome as this is the most efficient browser for our site 2. Reboot the web page or refresh the site 3. Clear your cookies/cache, this will remove any stored glitches in your browser 4. Make sure all information fields are filled in correctly 5. Make sure your billing address matches those on the card you are using 6. If your account isn’t working please check out as a guest 7. If you have done all of the above and are still experiencing problems, please contact customercare@whitehothair.co.uk

White Hot products do NOT contain parabens.

By sending an email address you are confirming that the recipient is happy to be contacted by White Hot. Recipients can unsubscribe at any time. Customers who send valid email addresses will receive a 20% discount code, as will the owner of the email address provided. One code per person. Code is valid for one use only. Code cannot be used in conjunction with any other offer.