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White Hot FAQS

If you’re new to White Hot, we know you might have questions about the products that you need answering before you decide to give us a go. To help, we’ve listed some of the questions we get asked most often, and their answers.

About White Hot's products

What makes White Hot products special?

What is in White Hot products?

Are White Hot products tested on animals?

Are White Hot products suitable for vegetarians and vegans?

Do White Hot products contain parabens and sulphates?

Do any White Hot products contain silicones that will discolour my hair?

Which White Hot products contain brighteners?

Do White Hot products contain palm oil?

Is White Hot packaging recyclable?

Are White Hot's products right for me?

I’m on my way to grey but not completely dye free yet - what do you recommend?

I’m allergic to hair dye, are White Hot products suitable for me?

I’m blonde. Can I use White Hot products?

My hair is dyed silver. Can I use White Hot products?

How often should I use your brightening products?

I have a sensitive scalp. Can I use your products?

I have had chemotherapy. Can I use your products?

Help! I appear to have had an allergic reaction to your products.

Need help with ordering?

I’m having problems ordering, can I have assistance?

Can I use multiple discount codes at the checkout?

Can I use a discount code on top of a promotion?

I haven’t received a confirmation email, what can I do?

Help! My email isn’t being accepted..

About White Hot

Can I contact White Hot?

Where is White Hot based?

How can I hear from White Hot?

Terms and conditions for White Hot promotions

What are the terms and conditions for the 15% off welcome offer?